At Strikely Performance Golf, we want you to be completely happy with your purchase. If something isn't right, we'll make it easy to sort out.
Returns
You have 30 days from the day you receive your order to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging with all tags, labels, and accessories included. Proof of purchase (order number or receipt) is required.
To start a return, email us at harrison@strikelygolf.com with your order number and the reason for your return. We'll reply with instructions and the return address. Items sent back without first requesting a return may not be accepted.
Your Right to Cancel (UK Customers)
Under the Consumer Contracts Regulations, you have the right to cancel your online order within 14 days of receiving your goods, for any reason. You then have a further 14 days to return the items to us. This statutory right applies in addition to our 30-day returns policy.
Non-Returnable Items
For hygiene and product-integrity reasons, we cannot accept returns of:
- Golf gloves, socks, or base layers that have been worn or removed from their packaging
- Custom-fitted or personalised clubs and equipment (unless faulty)
- Gift cards
- Sale or clearance items marked as final sale
Faulty or Damaged Items
Please inspect your order on arrival and contact us straight away if an item is defective, damaged, or incorrect so we can put it right. Under the Consumer Rights Act 2015, you're entitled to a full refund for faulty goods returned within 30 days, and to a repair or replacement after that. Return postage for faulty or incorrect items is covered by us.
Return Shipping
Unless your item is faulty or we sent the wrong product, you're responsible for the cost of return postage. We recommend using a tracked service, as we can't be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 14 days of us receiving the goods. Please note your bank or card provider may take a few extra days to process and post the refund. Original delivery charges are refunded for cancellations under the 14-day cooling-off period (standard delivery cost only) and for faulty items.
Exchanges
The fastest way to get the item you want is to return the original item and, once your return is accepted, place a new order. If you'd prefer a direct exchange (for example, a different size or loft), email us and we'll do our best to arrange it.
Contact Us
Questions about returns or refunds? Email harrison@strikelygolf.com and we'll be happy to help.